Header: The website located at go.mikasagroup.com is owned and operated by MIKASA GROUP INC.
Important Notice Regarding Text Messaging Data: MIKASA GROUP INC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
Personal Information
We collect the following information when you interact with us:
- Name, email address, phone number, and physical address
- Payment information when a purchase or quote is requested
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
- IP address and browser type
- Device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and feedback
2. How We Use Your Information
We use your information for the following purposes:
- Providing and improving our services
- Processing transactions and payments
- Communicating about inquiries, appointments, and promotions
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
By opting into SMS messaging services, the recipient agrees to receive texts related to services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
- Messages are only sent to those who explicitly opted in
- Timestamped records of all opt-in actions are maintained
- We comply with the TCPA and all applicable laws
Opt-Out Instructions
- Reply "STOP" at any time to cancel
- A final confirmation message is sent, and no further messages follow unless re-opted-in
- Opt-out requests are processed immediately
Message Frequency & Content
- Frequency varies based on interactions with the business
- Messages relate directly to requested services
- No promotional content is sent without specific consent
Help & Support
Reply "HELP" for assistance, or contact [email protected]. Support is available during regular business hours (Monday–Friday, 9am–5pm ET).
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that support services (e.g., customer service) is permitted. All other categories exclude text messaging originator opt-in data and consent — this is never shared with third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share it with:
Service Providers
- Vendors assisting operations (payment processing, appointment scheduling)
- SMS aggregators/providers solely to deliver consented messages
- All are contractually bound to confidentiality
Legal Compliance
If required by law, legal process, or to protect our rights; in response to valid law enforcement requests or court orders.
Business Transfers
In mergers, acquisitions, or asset sales, data remains protected under this policy.
Exclusion: All of the above exclude text messaging originator opt-in data and consent, except aggregators/providers of the Text Message service itself.
5. Data Security
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols per applicable law
- Secure backup and disaster recovery
No method of transmission or storage is 100% secure; we use commercially acceptable means but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and behavior
- Remember preferences
- Improve functionality
- Measure effectiveness
Cookies can be controlled via browser settings; disabling may limit some features.
7. Your Rights & Choices
You have the right to:
- Access, update, or delete personal information
- Opt out of marketing emails via "unsubscribe"
- Opt out of SMS by replying "STOP"
- Request information on data processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Contact us via Section 10 to exercise these rights.
8. Third-Party Links
The site may link to third-party websites; we are not responsible for their privacy practices. This policy applies only to information collected by MIKASA GROUP INC.
9. Changes to This Privacy Policy
This policy is updated periodically; the latest version is always on the website with its effective/updated date. Significant changes are communicated by email or website notice.
10. Contact Us
MIKASA GROUP INC
567 Vauxhall St Ext Suite 104
Waterford, CT 06385
Email: [email protected]
Phone: (860) 442-8000
By using our website and services, you consent to this Privacy Policy.